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FAQs

• What are your hours of operation?

  We are open from August 1st to May 31st, operating 24 hours a day, 7 days a week. 

• Who do you serve?

  We serve men, women, and families with children who are homeless.  Our service area includes LaSalle, Bureau, Putnam, and surrounding counties.

• What are your admittance requirements?

  To ensure a safe and supportive environment for all clients, the following requirements must be met for admission:

  1. Individuals cannot be a registered sex offender.

  2. Individuals cannot have a history of violent offenses against youth.

  3. Individuals must not be on any current shelter ‘Do Not Admit’ list.

  4. Individuals must provide a valid photo ID or be verified by the local police department.

  5. Individuals must have established connections or local ties to the service area.

  6. Individuals may not be admitted if under the influence and exhibiting disruptive behavior.

  7. Individuals must be 18 years or older, or accompanied by a parent.

  8. Individuals must agree to and follow all shelter rules.

• What am I allowed to bring with me?

  1. Two small bags of personal items which will fit into a tote and one locker.  You must find other locations for the remainder of your possessions. 
  2. Bedding, hygiene products, laundry supplies, and food are provided.

• Can I bring my pet?

  No, you may not bring a pet.  A registered, licensed, service animal with proper records of vaccinations and proof of spay or neutering may come into the shelter.  Companion animals are not allowed.

• What are the shelter rules?

  To maintain a safe, respectful, and structured environment for all clients, the following rules apply:

  1. Clients must be in the shelter by 5:00 PM each evening, unless they are working.
  2. Nightly attendance is required to retain a bed in the program.
  3. Clients may have free time outside the shelter from 7:00 AM to 5:00 PM daily.
  4. Smoking is permitted outside for 10 minutes every hour, on the hour, between 7:00 AM and 10:00 PM.
  5. Breathalyzer and penlight tests may be administered as needed.
  6. Parents are responsible for supervising their children at all times.
  7. Bedtime is 10:30 PM each night.

• How can I volunteer?

  We welcome individuals and groups who want to make a difference! To get started:

  1. Complete a volunteer application through our website or contact us by phone to schedule a training.
  2. Attend a volunteer orientation at one of our shelter locations.
  3. Sign up with shelter staff to be added to the volunteer calendar.
  4. If you are planning to provide a meal (individually or with a group), please coordinate the date and time in advance with shelter staff.

• How can I donate?

  There are so many meaningful ways to support our mission and help those experiencing homelessness:

  1. Volunteer your time—help clean, organize, spend time with clients, or provide entertainment.
  2. Prepare and serve a meal for our shelter clients.
  3. Donate needed supplies from our current needs list.
  4. Lead a class, support group, or Bible discussion.
  5. Share your skills—whether it’s maintenance, budgeting, nursing, or simply offering a smile.
  6. Make a financial donation—send a check, donate online via PayPal, or drop off cash at any of our locations.

• Are my donations tax deductible?

  1. Yes, we are a 501 (c) 3 non-profit organization with a EIN # of 36-3778430.  Your financial and in-kind donations are tax deductible.  Any of our locations can provide you with a receipt.